LCFS respects the rights and privacy of all clients. These policies are designed to inform and educate clients of their rights.
Clients’ rights shall be protected in accordance with the Illinois Mental Health and Developmental Disabilities Code (IMH & DDC), the Illinois Mental Health and Developmental Disabilities Confidentiality Act (IMH & DDCA), and the federal Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. No retaliation of any kind is permitted against any client for exercising any Right guaranteed by HIPAA.
As part of our commitment to excellence, all clients have the right to file a grievance at any time without fear of their services being denied, reduced, suspended or terminated.
The notice of privacy practices describes how healthcare information about you may be used and disclosed and how you can get access to this information.
Filing a Complaint
If you believe that your privacy rights have been violated or if you are dissatisfied with our privacy policies or procedures, you may file a written complaint either with us or with the federal government. LCFS will not take any action against you or change our treatment of you in any way if you file a complaint.
To file a written complaint with LCFS, bring your complaint directly to our privacy officer at the corporate support center or mail it to:
Oakbrook Terrace, IL 60181
Office for Civil Rights
200 Independence Avenue, S.W. Room 509F, HHH Building
Washington, D.C. 20201
Toll-Free Phone: 1-(877) 696-6775
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use and Sharing
We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We do not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
We also collect aggregate information via IP address and computer settings. This information is not tied to your personal account and is only used to improve the website and provide content based on audience preferences.
Information We Do Not Collect
Health Insurance Portability and Accountability Act (HIPAA)
Submissions with Explicit Language, Hate Speech
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email (firstname.lastname@example.org) or phone (800-363-LCFS):
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. Credit card information is not stored within our website.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, payment processing or database management) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.