LCFS respects the rights and privacy of all clients. These policies are designed to inform and educate clients of their rights.

Client Rights

Clients’ rights shall be protected in accordance with the Illinois Mental Health and Developmental Disabilities Code (IMH & DDC), the Illinois Mental Health and Developmental Disabilities Confidentiality Act (IMH & DDCA), and the federal Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws. No retaliation of any kind is permitted against any client for exercising any Right guaranteed by HIPAA.

Client Grievances

As part of our commitment to excellence, all clients have the right to file a grievance at any time without fear of their services being denied, reduced, suspended or terminated.

Privacy Practices

The notice of privacy practices describes how healthcare information about you may be used and disclosed and how you can get access to this information.

Filing a Complaint

If you believe that your privacy rights have been violated or if you are dissatisfied with our privacy policies or procedures, you may file a written complaint either with us or with the federal government. LCFS will not take any action against you or change our treatment of you in any way if you file a complaint.

To file a written complaint with LCFS, bring your complaint directly to our privacy officer at the corporate support center or mail it to:

Privacy Officer

Lutheran Child and Family Services of Illinois
One Oakbrook Terrace, Suite 501
Oakbrook Terrace, IL 60181
To file a written complaint with the federal government, use the following contact information:

Office for Civil Rights

U.S. Department of Health and Human Services
200 Independence Avenue, S.W. Room 509F, HHH Building
Washington, D.C. 20201
Toll-Free Phone: 1-(877) 696-6775
Website: www.hhs.gov
Email: OCRComplaint@hhs.gov

Website Privacy Policy

This website privacy policy discloses the privacy practices for www.lcfs.org. This privacy policy applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use and Sharing

We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We do not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about changes to this privacy policy.

We also collect aggregate information via IP address and computer settings. This information is not tied to your personal account and is only used to improve the website and provide content based on audience preferences.

Information We Do Not Collect

Health Insurance Portability and Accountability Act (HIPAA)

To protect your medical privacy, we do not collect any personal medical information via this website.


In compliance with federal regulations, we do not accept personal information from users under the age of 13.

Submissions with Explicit Language, Hate Speech

We reserve the right to maintain control over the content of our website. We will not accept website submissions that contain content that could be considered discriminatory, offensive, obscene, threatening, harassing, intimidating or disruptive to any person.

Your Access to and Control over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email (lcfs_info@lcfs.org) or phone (800-363-LCFS):

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page. Credit card information is not stored within our website.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, payment processing or database management) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


When utilizing some functions of this website, a user will be asked to first complete a registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


We request information from you on our donation and event registration forms. To donate to us, you must provide contact information (like name and mailing address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Use of a cookie is in no way linked to any personally identifiable information on our site.


This website contains links to other sites. Please note that we are not responsible for the content or privacy practices of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


Our Privacy Policy may change from time to time and all updates will be posted on this page. If you feel that we are not abiding by this privacy policy, you should contact us immediately at 800-363-LCFS or lcfs_info@lcfs.org.